Author | Lightnews

Reposted by Chris Graham

Picker @pickereurope.bsky.social · Sep 18

In their new opinion piece for the @bmj.com, @chrisgrahamuk.bsky.social and @acoulter.bsky.social argue that patient voice is important for quality improvement – but that #NHS patients need support to ensure that their voices are heard and listened to.

Read the full piece: bit.ly/BMJSept25

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Reposted by Chris Graham

Picker @pickereurope.bsky.social · Jun 6

📢 Today the Department of Health and Social Care and @england.nhs.uk published the Urgent and Emergency Care Plan 2025/26.

📰 Our chief executive, @chrisgrahamuk.bsky.social, responded to the plan's publication - read our full comment: picker.org/research_ins...

#NHS #UEC #PersonCentredCare

Picker responds to the Urgent and Emergency Care (UEC) plan 2025/26

We know the public are deeply concerned about access to urgent and emergency care, so this plan is a welcome step forward.

picker.org

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Reposted by Chris Graham

Louise Gallie @rehablegendlou.bsky.social · Jun 2

@pickereurope.bsky.social
@patientsafetylearning.org
@hcuknews.bsky.social
@deliriumkrish.bsky.social
@helenh49.bsky.social

#PatientExperience #PatientSafety #Delirium #ICUDelirium

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Chris Graham @chrisgrahamuk.bsky.social · Apr 25

Why are people dissatisfied with the NHS - and what can be done about it?

An excellent article from @ollipotter.bsky.social at @pickereurope.bsky.social looks at the evidence from the British Social Attitudes Survey and NHS Patient Survey Programme. Well worth a read.

#patientexperience #NHS

Healthcare Today @healthcaretoday.bsky.social · Apr 24

Olli Potter, senior policy officer at Picker explains why measures to improve the patient experience of waiting are essential to regaining public satisfaction in the NHS.

healthcaretoday.com/article/how-...

#healthcare #patientsafety #publichealth #patientsatisfaction

How person-centred improvement can help the NHS

Olli Potter, senior policy officer at Picker explains why measures to improve the patient experience of waiting are essential to regaining public satisfaction in the NHS.

healthcaretoday.com

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Chris Graham @chrisgrahamuk.bsky.social · Apr 23

Remember when PriceWaterhouse Coopers spent £75m on rebranding its consulting arm as Monday, then sold it to IBM who immediately dropped the name?

news.bbc.co.uk/1/hi/uk/2163...

BBC NEWS | UK | R.I.P. Monday

news.bbc.co.uk

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Reposted by Chris Graham

The BMJ @bmj.com · Apr 22

"This is the third consecutive year in which public satisfaction with the NHS reached a new record low."

To restore public confidence, the health service must reduce the fear and harm associated with long waits, writes @chrisgrahamuk.bsky.social
www.bmj.com/content/389/...

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Reposted by Chris Graham

Picker @pickereurope.bsky.social · Apr 3

💡New findings from the 2024 #CommunityMentalHealthSurvey reveal ongoing struggles in accessing care.

🟣 33% waited over 3 months for treatment, worsening their mental health.
🔵 Only 40% of people felt they got the help they needed during a crisis.

[1/2]

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Chris Graham @chrisgrahamuk.bsky.social · Apr 2

Colleagues & I have a new paper in @bmj.com Q&S showing:

👉 9.7% of British adults reported harm from NHS care (6.2%) or lack of access to care (3.5%) in last 3 years
👉 Women & lower social grades suffer more severe harm
👉 Only 17% complain

Read for free at:
qualitysafety.bmj.com/content/earl... 👀

Patient-reported harm from NHS treatment or care, or the lack of access to care: a cross-sectional survey of general population prevalence, impact and responses

Objectives The aim of this article is to provide an estimate of the proportion of the general public reporting healthcare-related harm in Great Britain, its location, impact, responses post-harm and d...

qualitysafety.bmj.com

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Chris Graham @chrisgrahamuk.bsky.social · Apr 2

Naturally I 100% agree that patient experience should be a high priority in the 10 year plan.

But as well as committing to reducing waits, the plan should aim to improve waits - eg through better communication, information for self-management, and peer support.

picker.org/research_ins...

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Reposted by Chris Graham

NHS Confederation @nhsconfed.org · Apr 2

Public satisfaction with the NHS has dropped to a new low.

But our policy director @laylamccay.bsky.social told LBC that an important part of the upcoming 10 Year Plan will be looking at improving patient experience and "how people can access the health service when they need it".

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Chris Graham @chrisgrahamuk.bsky.social · Apr 2

There's lots more to explore in the excellent summary and full report at www.kingsfund.org.uk/insight-and-... - full credit to @thekingsfund.bsky.social & @nuffieldtrust.bsky.social for this insightful, must-read analysis.

🧵8/8

Public Satisfaction With The NHS And Social Care In 2024 | BSA | The King's Fund

This report explores public satisfaction with the NHS and social care in 2024. Just 1 in 5 people in 2024 said they were satisfied with the NHS. This is the lowest level of satisfaction recorded since...

www.kingsfund.org.uk

Chris Graham @chrisgrahamuk.bsky.social · Apr 2

There are some really interesting new questions in this year's edition. One that stands out is around communication - only 50% agree that the NHS "does a good job at communicating with patients about
things like appointments and test results".

🧵7/8

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Chris Graham @chrisgrahamuk.bsky.social · Apr 2

I was sad to see an 11% point drop in the proportion who 'definitely' agree that "the NHS should be available to everyone" - down from 67% to 56%. Attitudes to this issue vary by people's political allegiances.

🧵6/8

A chart from The King's Fund and Nuffield Trust, which shows that voters of different political parties have different views on whether the principles of the NHS still apply today. Reform voters, specifically, are much less likely to think that the NHS should "primarily be funded through taxes" and that it "should be available to everyone".

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Chris Graham @chrisgrahamuk.bsky.social · Apr 2

The survey no longer asks for the reasons for dissatisfaction - but the issues that people are most dissatisfied with are around waiting times and staffing levels.

Public views of staffing levels are, in my opinion, likely to be bound up with experiences of waiting.

🧵5/8

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Chris Graham @chrisgrahamuk.bsky.social · Apr 2

Levels of dissatisfaction vary across services, with the steepest rise in A&E.

🦷 Dentistry: 55% dissatisfied, a 7% pt increase
🚑 A&E depts: 52% dissatisfied, a 15% pt increase
🩺 GP services: 49% dissatisfied, an 8% pt increase
🏥 In/outpatient hospital services: 28% dissatisfied (new)

🧵4/8

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Chris Graham @chrisgrahamuk.bsky.social · Apr 2

How to interpret that decline? Data was collected in Sept/October 2024 - early days for the new Govt, and SoS's message was that "the NHS is broken" (eg see image).

It's no surprise that people are dissatistifed - but it reminds us of the urgent need for improvement to restore confidence.

🧵3/8

Comments from the Secretary of State for Health and Social Care, Wes Streeting, at the Labour Party Conference on 25th September 2024 - around the time this survey was conducted. He said:

"Millions are stuck on waiting lists... ambulances don't arrive on time... you can't see your GP... The NHS is broken but not beaten, and together we will turn it around."

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Chris Graham @chrisgrahamuk.bsky.social · Apr 2

Overall satisfaction with the health service has continued to nosedive. Pre-pandemic, 60% of people were 'very'/'quite' satisfied with "the way the NHS runs": it's now 21%.

If there's a positive, the rate of decline has slowed: 'only' a 3% drop this year. But dissatisfaction has risen 7% pts.

🧵2/8

A chart from The King's Fund showing trends in overall public satisfaction with the NHS from 1983 to 2024. Dissatisfaction is at a record high, and satisfaction is at a record low.

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Chris Graham @chrisgrahamuk.bsky.social · Apr 2

2024 BSA Survey data on public satisfaction with the NHS is out today via @thekingsfund.bsky.social & @nuffieldtrust.bsky.social. Results show:

‼️Record dissatisfaction with the NHS
‼️Widespread concern around waiting times
‼️Steepest declines around A&E
‼️72% don't think the NHS has enough staff

🧵1/8

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Chris Graham @chrisgrahamuk.bsky.social · Mar 27

I'm very excited about this - and honoured that @pointofcarefdn.bsky.social have trusted us @pickereurope.bsky.social with this important, high impact programme.

The Point of Care Foundation @pointofcarefdn.bsky.social · Mar 27

Today we announced that our Experiences of Care programme will transfer to @pickereurope.bsky.social.

The move combines our expertise in person centred care methodologies with Picker’s suite of tools and services for improving patient experience.

www.pointofcarefoundation.org.uk/news/experie...

Experiences of Care programme transfers to Picker Institute Europe - Point of Care Foundation

The Point of Care Foundation is transferring the Experiences of Care programme to Picker Institute Europe, a leading international health charity. The programme, which offers training and support for ...

www.pointofcarefoundation.org.uk

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Reposted by Chris Graham

Picker @pickereurope.bsky.social · Mar 14

The latest HSJ Health Check Podcast is now live!

Chris Graham, Chief Executive of Picker, joins the discussion to share insights from the NHS staff survey, explore key findings and outline what they mean for the healthcare workforce.

🎧 Listen here 👉 bit.ly/3Fv7loF

#NHS #NHSStaffSurvey #Podcast

HSJ Podcast: The ups and downs of the NHS Staff Survey

This week we take a closer look at the trends in this year's NHS Staff Survey, published yesterday.

bit.ly

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Chris Graham @chrisgrahamuk.bsky.social · Mar 3

I'm obviously biased but this is a fantastic event and well worth entering - it's a wonderful opportunity for teams to be recognised for their work and every year we see incredible, inspiring, examples of best practice.

Please do share!

#PatientExperience #PersonCentredCare #QualityImprovement

Picker Experience Network @pen-news.bsky.social · Mar 3

We are delighted to announce that submissions for the 15th annual Picker Experience Network Awards are NOW OPEN FOR SUBMISSIONS! Celebrate excellence in #PatientExperience by sharing your success stories & innovations. Find out more and enter: patientexperiencenetwork.org/awards/

Awards - Patient Experience Network

patientexperiencenetwork.org

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Reposted by Chris Graham

Patient Safety Learning @patientsafetylearning.org · Mar 3

"As a young and intelligent individual, I found navigating the healthcare system challenging. I can only imagine how overwhelming it must be for older adults, those with additional needs or those less familiar with the process." www.pslhub.org/learn/improv... #patientsafety

Navigating the healthcare system as a university student: My personal experience

A university student shares his frustrations of navigating the healthcare system away from home

www.pslhub.org

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Chris Graham @chrisgrahamuk.bsky.social · Feb 28

Why are some people underrepresented in patient experience research - and what can we do about it?

Our (@pickereurope.bsky.social) new paper describes five key barriers to representation - and offers suggestions on reducing these.

Full, free paper at 👉 bit.ly/PatientFeedb... 📖

#PatientExperience

Making patient feedback more inclusive: a new way to improve care for all

A new peer-reviewed paper by Picker provides an approach to understanding and tackling under-representation in patient experience research.

bit.ly

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Chris Graham @chrisgrahamuk.bsky.social · Feb 27

Why are some groups underrepresented in patient experience measures? There's more to it than non-response.

Really happy to have this paper published. I'm biased but understanding & improving representation strikes me as crucially important to make the most of patient feedback.

#PatientExperience

Picker @pickereurope.bsky.social · Feb 27

To make care person centred for everyone, it is vital that feedback measures are inclusive of all user groups.

Full paper 👉 bit.ly/PatientFeedbackPaper [3/3]

#PatientExperience #InclusiveCare #DiversityAndInclusion #HealthEquity #PersonCentredCare #PickerInsights #BMJOpen

Making patient feedback more inclusive: a new way to improve care for all

A new peer-reviewed paper by Picker provides an approach to understanding and tackling under-representation in patient experience research.

bit.ly

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Chris Graham @chrisgrahamuk.bsky.social · Jan 27

A valuable report from @healthwatchengland.bsky.social today, showing that many people experience poor NHS care but don't complain.

We need a far simpler, better integrated system for complaints across the NHS - at present it is far too difficult for patients to know how to complain and to whom.

Healthwatch England @healthwatchengland.bsky.social · Jan 27

An effective complaints system should be an essential part of improving health services and restoring public satisfaction with the NHS.

We need a change in the NHS complaints system.

Read our recommendations www.healthwatch.co.uk/news/2025-01...

"We need a step change in how people's complaints are handled and acted on." Quote from Louise Ansari, Chief Executive at Healthwatch England.