Author | Lightnews

Peter Gregg @pfgregg.bsky.social · 4d

2025 AI Adoption Report: Gen AI Fast-Tracks Into the Enterprise knowledge.wharton.upenn.edu/special-repo...

2025 AI Adoption Report: Gen AI Fast-Tracks Into the Enterprise

Now in its third year, this unique, year-over-year, cross-sectional study shows where the common use cases are, where returns are emerging, and which people- and process-levers could convert…

knowledge.wharton.upenn.edu

Peter Gregg @pfgregg.bsky.social · Sep 26

Interesting depending on how you use ChatGPT and whether you want it in some of your other apps

Introducing ChatGPT Pulse | OpenAI share.google/w5i7Mt4XCWMw...

Introducing ChatGPT Pulse

Today we're releasing a preview of ChatGPT Pulse to Pro users on mobile. Pulse is a new experience where ChatGPT proactively does research to deliver personalized updates based on your chats, feedback...

share.google

Peter Gregg @pfgregg.bsky.social · Sep 18

What It Takes to Lead Through Digital Disruption

Good Leadership behavior chart in the comments

#AI
hbr.org/2025/09/what...

What It Takes to Lead Through Digital Disruption

Researchers found that leaders who successfully navigate digital disruption draw from a mix of traditional and emerging leadership styles. Most impactful, however, was a tension between two…

hbr.org

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Peter Gregg @pfgregg.bsky.social · Aug 14

Having used both platforms for many years as an operations leader as well as tech/admin in prior roles - this is a win for their clients and the end consumer.

NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce www.cxtoday.com/contact-cent...

#AI #custserv

NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce

CX Today covers Contact Center news including AI Agents, CCaaS, CRM and more.

www.cxtoday.com

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Peter Gregg @pfgregg.bsky.social · Aug 8

Should be interesting running this through many paces. Some coding, deeper questions & more complex prompts/uploads for ingestion. Comparing to other open AI models, Opus + playing more with the Agent capabilities.

Anyone else testing yet and are you seeing anything unique or new?

#AI #LLM #GPT-5

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Peter Gregg @pfgregg.bsky.social · Aug 4

Most should be working on this shift from 100% reactive to predictive/proactive. Data is key, but the signals in the data are there.

Why Predictive Service Is the Next Big Thing in Customer Service | Entrepreneur www.entrepreneur.com/leadership/w...

Why Predictive Service Is the Next Big Thing in Customer Service | Entrepreneur

To drive growth, companies should transform customer support from reactive to predictive and proactive. Using foresight, ethical data and strategic alignment can turn customer experience into a key…

www.entrepreneur.com

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Peter Gregg @pfgregg.bsky.social · Jun 9

Overcoming two issues that are sinking gen AI programs

Failure to innovate: Process constraints, lack of focus, and cycles of rework that quash innovation.
Failure to scale: Risk concerns and cost overruns that choke off scale.

www.mckinsey.com/capabilities...

Overcoming two issues that are sinking gen AI programs

Explore how enterprises can overcome pitfalls by building the capabilities of gen ai with centralized platforms that boost innovation and scale production.

www.mckinsey.com

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Peter Gregg @pfgregg.bsky.social · Apr 10

Been working with a number of things with it and mind blown on how it has improved even in the past year. Several pilots up across a few areas of either automation or augmentation and seeing some really good results. In experience and resolution

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Peter Gregg @pfgregg.bsky.social · Apr 9

The Top Customer Service Trends and Technologies for 2025: Agentic AI Is Poised to Remake Self-Service

Expectations rise for AI in the contact center world.

www.destinationcrm.com

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Peter Gregg @pfgregg.bsky.social · Mar 13

No huge surprises here
www.yahoo.com/news/5-most-...

The 5 states in America most dependent on federal funding — and the 5 least dependent

President Donald Trump and DOGE boss Elon Musk are on a mission to significantly cut federal spending by $1 trillion this year — laying off workers, canceling contracts, and slashing budgets across al...

www.yahoo.com

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Peter Gregg @pfgregg.bsky.social · Mar 10

Toby in the sun taking a chill pill

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Peter Gregg @pfgregg.bsky.social · Feb 6

Of course he was!

Peter Gregg @pfgregg.bsky.social · Dec 31

Decent primer from HBR. Lot of noise in this space with some promise but a lot of confusion on use cases and what is needed to execute,.

What Is Agentic AI, and How Will It Change Work? https://buff.ly/3ZVbvNf

What Is Agentic AI, and How Will It Change Work?

From the early days of mechanical automatons to more recent conversational bots, scientists and engineers have dreamed of a future where AI systems can work and act intelligently and independently.…

buff.ly

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Peter Gregg @pfgregg.bsky.social · Dec 18

Day 9: In honor of the reopening of Notre Dame.

One of my fave pics I took there before the fire. Gorgeous inside

#paris #travel #traveladdict #travelphotography #travels

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Peter Gregg @pfgregg.bsky.social · Dec 17

Day 8: In honor of the reopening of Notre Dame.

The famous stained glass. Truly incredible.
[from a prior trip before the fire]

#paris #travel #traveladdict #travelphotography #travels

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Peter Gregg @pfgregg.bsky.social · Dec 16

Day 7: In honor of the reopening of Notre Dame.

The details and stained glass is stunning

#paris #travel #traveladdict #travelphotography #travels

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Peter Gregg @pfgregg.bsky.social · Dec 15

Day 6: In honor of the reopening of Notre Dame.

This portion of the cathedral was completely destroyed in the fire.

#paris #travel #traveladdict #travelphotography #travels

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Peter Gregg @pfgregg.bsky.social · Dec 14

Day 5: In honor of the reopening of Notre Dame, will be posting a photo a day from a prior trip. So amazed at the work they have done to bring this beautiful cathedral back.

#paris #travel #traveladdict #travelphotography

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Peter Gregg @pfgregg.bsky.social · Dec 13

Day 4: In honor of the reopening of Notre Dame, will be posting a photo a day from a prior trip. So amazed at the work they have done to bring this beautiful cathedral back.

#paris #travel #traveladdict #travelphotography

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Peter Gregg @pfgregg.bsky.social · Dec 12

Much of the business model is around profits and share price and often over care.

Hoping this movement isn't a flash in the pan that goes away and meaningful change can come.
We've seen outrage not create action. Will see.

www.cnbc.com/2024/12/11/h...

Health-care stocks fall as lawmakers, patients push for changes to their business models

The stock reaction on Wednesday appeared to be in response to new bipartisan legislation that aims to break up pharmacy benefit managers.

www.cnbc.com

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Peter Gregg @pfgregg.bsky.social · Dec 12

Is sad. Fear? Apathy? Flight vs Fight?
Reality is not enough fight was shown or messages that resonated with enough varied demographics and didn't fight back against the crazy effective propaganda campaigns. There were also good stories to tell that weren't told.
Mid terms in 2 years not 4

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Peter Gregg @pfgregg.bsky.social · Dec 12

Day 3: In honor of the reopening of Notre Dame, will be posting a photo a day from a prior trip. So amazed at the work they have done to bring this beautiful cathedral back.
#paris #travel #traveladdict #travelphotography

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Peter Gregg @pfgregg.bsky.social · Dec 11

In honor of Notre Dame reopening after the fire - posting a pic a day for a week from a prior trip.

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Peter Gregg @pfgregg.bsky.social · Dec 5

Backlash works

BCBS calls off the assinine anesthesia cut off.

www.axios.com/2024/12/05/b...

Anthem Blue Cross Blue Shield calls off decision to cap anesthesia for surgical patients

The murder of UnitedHealthcare CEO Brian Thompson cast an intense spotlight on unpopular insurance company policies.

www.axios.com

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