Author | Lightnews

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴

@ferncxandcrm.com

120 followers 97 following 1.5K posts

🌿 Tools | strategy | content | automations to turn your buyers into raving fans & repeat buyers 🌍 So you can make "change the world money" BLOG: https://blog.ferncx.com COMMUNITY: ferncrm.com/grassroots SERVICES: ferncx.com CRM: ferncrm.com

blog.ferncx.com

Posts Media Videos Starter Packs

Pinned

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · Jan 7

This is what we're doing: showing socially-conscious, eco-conscious, and/or changemaker business owners how to boost profit margins and change the world together.

Does that resonate with you?

If so, hit the follow button and join the movement!
✊🏿✊🏾✊🏽✊🏼✊🏻✊

1 13

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 12h

I know there are much bigger issues in the world right now & your feed is full of posts about the problems, solutions, and reports from the front lines.

This post isn't intended to ignore any of that. It's for the humans who are LIVING all of that & can't imagine "locking in" right now...

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 12h

If locking-in and going big in Nov/Dec helps you, go for it!

Or, if a cozy slow-down feels like a better solution, do that instead.

There's no right or wrong way. We all need something different right now to maintain health, energy, and goal setting.

What's working for you right now?

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 12h

All in all, I'm slowing down, choosing healthier versions of things so I can heal and find the energy/clarity I'll need for 2026.

We're in the middle of the world's worst marathon and we can't afford to be collapsing in the first quarter.

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 12h

~ I'm changing where I spend my time online.

This one's tricky because it's easy to replace one doom scroll with another.

I watch YouTube vids instead of scrolling Meta. (Sometimes I just play lo-fi girl videos & crochet!)

I play chess on Duolingo instead of online games that up my stress levels.

1 1

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 12h

~ Instead of trying to completely stop unhealthy habits, I'm trying to replace some of them with healthier versions.

For example, when I want a cocktail, I make it with homemade lemon honey instead of sugar.

Maybe I'll feel like making honey lemon tea next time instead. Progress, not perfection.

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 12h

~ I'm taking care of my environment as much as myself.

I recently did a deep cleaning and I invested in some new tools to help me keep my home and office spaces clean.

I'm also trying to turn cleaning time into something more meditative and cozy, not just a rush to get it done.

1 1

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 12h

~ First, I'm slowing down. I can't make good decisions right now about goals/2026 because I'm exhausted and burnt out from 2025.

I want to make goals from a grounded state, not a reactionary one.

So I'm focusing on healing my nervous system & rituals that help me relax more.

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 12h

A lot of folks are "locking in" for the rest of 2025 to get a head-start on 2026 goals.

I love the idea, but it would never work for me b/c winter is the hardest time for me to start new habits that require *more* discipline or energy.

Here's what I'm doing instead as a human and business owner:

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 15h

oooooh pretty! 😍

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 4d

Yes you CAN stop using Amazon for all your books, Kindle, Audible, movies, shipping, goods, and AWS.

It's possible and once you get over the initial shock it's actually painless.

Support the bookstores that support you back.

Bookshop.org @bookshop.org · 4d

Amazon is helping fund a $300 million build of a ballroom for the White House.

Independent bookstores are donating to food banks and organizations that help with food insecurity.

They are not the same.

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 4d

I'm weird with you! I adore custom made and always happy to wait however long it takes.

One of my most commonly-used phrases in ALL areas of my life is, "no rush." And I MEAN it. I'm fine with waiting for my food at a restaurant, my drink order, my Etsy order, customer service to look into it, etc.

1 1

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 4d

Why the FUCK is this cop just watching men in plain clothes with no badges, no uniforms, NOTHING to identify them, terrorize this woman and kidnap her????

What the fuck dystopian nightmare are we forced to live in?

This is WRONG! Whether it's legal or not (I don't know anymore) it's still WRONG!

Shannon Hale @shannonhale.bsky.social · 5d

I'm shaking almost too hard to type. I entered SLC airport and heard screams and cries for help. I could see people gathered around, watching. I sped over to discover this woman face down on the floor, four grown men pushing her down, while she cried "HELP ME" and pled for her child.

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 4d

Not surprised.
Almost like the purpose was never about profits (but about changing society.)

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 4d

Oh that's horrible!
The Amazon-effect of getting things within 2 days of ordering has seriously screwed up society.

1 1

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 4d

Yes to ALL of this!

I have yet to feel left behind by any of the slop, garbage, and massively incorrect AI anything.

I'll take human typos over made-up studies that don't exist any day.

1 2

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 5d

Do people just not know Ghost exists? 🤦‍♀️

1 1

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 5d

I've never been a Kit user myself... What are your favorite features that you feel you can't live without?

And if you knew there was an ethical email marketing tool that had those same features ~ but was more aligned with your values ~ would you consider switching?

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 5d

It's a good thing you have a values-aligned replacement in your tech stack already! 🥳

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 6d

This is what I get for not using 🌿Fern CRM for everything:

The (non-Fern) chat widget we've used for almost a decade is suddenly unavailable, not showing up on any pages, & the site/dashboard is inaccessible.

So we'll (finally) replace it with our own Fern CRM chat, but it's down in the meantime.

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 7d

New feature for 🌿Fern CRM users ~ your communities now have live streaming!! 🤩

You can start a meeting room where members can see each other & interact (like group coaching for example)

OR

You can use a streaming service (like Zoom) to broadcast live & anyone can watch (like FB live, webinar)

Screenshot of the new live streaming feature in communities built in Fern CRM that shows the options like choosing between Meeting Room or Streaming Service, scheduling or going live now, post details like title and description, and other settings.

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 7d

Our tech team is playing Ghost of Yotei in the new Fern HQ lounge area and I just want to watch the gorgeous scenery and listen to the stories instead of working!

Guess I'll be taking an extra long lunch break today, lol

🎮👺🦊

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 7d

I would've LOVED to have seen that!!
Sounds like you've finally got the social distance you've been craving from the Silicon Valley tech bros that bother you.

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 7d

I was just talking about this in the Grassroots group today!

Someone asked about where on their website they could share a blurb that goes deeper into their methodology (& who their audience is that uniquely needs it) and I thought it sounded perfect for their About page.

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 11d

Looking forward to 🌿Fern CRM Office Hours today because I get to test out how well we've solved the echo & sound clashing problems in the new HQ.

We decided to break out our PlayStation gaming headsets before spending $1000+ on soundproofing materials & rearranging the offices.

#BizGrowth problems

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 12d

I'm in LOVE with it!

Everything is an improvement and there's so much room for creativity. More to come soon!