Request Tracker
@requesttracker.com
🚀 Transforming how you track requests since 2001! 🌟
We make RT + RTIR the best tools for your help desk & incident response needs. Join the fun! 🎉
www.bestpractical.com
We make RT + RTIR the best tools for your help desk & incident response needs. Join the fun! 🎉
www.bestpractical.com
We’ve released Request Tracker 6.0.2 and 5.0.9!
RT 6.0.2 adds ticket history filtering, a new calendar view, and server-side memory improvements. RT 5.0.9 delivers key maintenance updates.
Both releases include security fixes, so we recommend upgrading soon.
buff.ly/Vm547fT
RT 6.0.2 adds ticket history filtering, a new calendar view, and server-side memory improvements. RT 5.0.9 delivers key maintenance updates.
Both releases include security fixes, so we recommend upgrading soon.
buff.ly/Vm547fT
Request Tracker 6.0.2 and 5.0.9 Released – Security Fixes, History Filtering, and Performance Updates
Request Tracker (RT) 6.0.2 and 5.0.9 are now available with key security fixes, improved ticket history filtering, new calendar views, and better memory management. Upgrade now or move to RT Cloud…
requesttracker.com
November 5, 2025 at 3:28 PM
We’ve released Request Tracker 6.0.2 and 5.0.9!
RT 6.0.2 adds ticket history filtering, a new calendar view, and server-side memory improvements. RT 5.0.9 delivers key maintenance updates.
Both releases include security fixes, so we recommend upgrading soon.
buff.ly/Vm547fT
RT 6.0.2 adds ticket history filtering, a new calendar view, and server-side memory improvements. RT 5.0.9 delivers key maintenance updates.
Both releases include security fixes, so we recommend upgrading soon.
buff.ly/Vm547fT
🎉 New Release Alert! RT 6.0.1 and RTIR 6.0.1 are now available!
If you're running older versions such as RT 4.4 or RTIR 4.0, note that support ends in November 2025, making this a perfect time to plan your upgrade.
Read the full announcement here: requesttracker.com/2025/08/rt-6...
If you're running older versions such as RT 4.4 or RTIR 4.0, note that support ends in November 2025, making this a perfect time to plan your upgrade.
Read the full announcement here: requesttracker.com/2025/08/rt-6...
RT 6.0.1 and RTIR 6.0.1 Now Available
Request Tracker (RT) 6.0.1 and RT for Incident Response (RTIR) 6.0.1 have been released, so RTIR users can now upgrade and get all of the new features in RT 6. In addition to providing compatibilit…
requesttracker.com
August 14, 2025 at 6:30 PM
🎉 New Release Alert! RT 6.0.1 and RTIR 6.0.1 are now available!
If you're running older versions such as RT 4.4 or RTIR 4.0, note that support ends in November 2025, making this a perfect time to plan your upgrade.
Read the full announcement here: requesttracker.com/2025/08/rt-6...
If you're running older versions such as RT 4.4 or RTIR 4.0, note that support ends in November 2025, making this a perfect time to plan your upgrade.
Read the full announcement here: requesttracker.com/2025/08/rt-6...
RT 6.0.1 and RTIR 6.0.1 Now Available
Request Tracker (RT) 6.0.1 and RT for Incident Response (RTIR) 6.0.1 have been released, so RTIR users can now upgrade and get all of the new features in RT 6. In addition to providing compatibility with RT 6, the new version of RTIR offers some new features…
Request Tracker (RT) 6.0.1 and RT for Incident Response (RTIR) 6.0.1 have been released, so RTIR users can now upgrade and get all of the new features in RT 6. In addition to providing compatibility with RT 6, the new version of RTIR offers some new features…
RT 6.0.1 and RTIR 6.0.1 Now Available
Request Tracker (RT) 6.0.1 and RT for Incident Response (RTIR) 6.0.1 have been released, so RTIR users can now upgrade and get all of the new features in RT 6. In addition to providing compatibility with RT 6, the new version of RTIR offers some new features and fixes as well. What’s New in RTIR 6.0.1 RTIR 6.0.1 is updated to run with htmx, like RT 6, so you'll get the same snappy feel to navigation.
requesttracker.com
August 7, 2025 at 2:34 PM
RT 6.0.1 and RTIR 6.0.1 Now Available
Request Tracker (RT) 6.0.1 and RT for Incident Response (RTIR) 6.0.1 have been released, so RTIR users can now upgrade and get all of the new features in RT 6. In addition to providing compatibility with RT 6, the new version of RTIR offers some new features…
Request Tracker (RT) 6.0.1 and RT for Incident Response (RTIR) 6.0.1 have been released, so RTIR users can now upgrade and get all of the new features in RT 6. In addition to providing compatibility with RT 6, the new version of RTIR offers some new features…
We've been hard at work getting our most popular RT extensions ready for RT 6 and they're finally here! If you've been holding off on upgrading until key extensions were ready, the wait is over 🕜.
Learn more and start planning your upgrade: requesttracker.com/2025/06/rt-6...
Learn more and start planning your upgrade: requesttracker.com/2025/06/rt-6...
RT 6 Extensions Are Here!
Many popular RT extensions have now been updated for full compatibility with Request Tracker 6!
requesttracker.com
July 15, 2025 at 5:04 PM
We've been hard at work getting our most popular RT extensions ready for RT 6 and they're finally here! If you've been holding off on upgrading until key extensions were ready, the wait is over 🕜.
Learn more and start planning your upgrade: requesttracker.com/2025/06/rt-6...
Learn more and start planning your upgrade: requesttracker.com/2025/06/rt-6...
Check out our latest CPAN activity for Request Tracker: RTx-RemoteLinks-1.02! metacpan.org/release/BPS/...
July 8, 2025 at 1:31 PM
Check out our latest CPAN activity for Request Tracker: RTx-RemoteLinks-1.02! metacpan.org/release/BPS/...
Check out our latest CPAN activity for Request Tracker: RT-Extension-RepeatTicket-3.00! Repeat tickets based on a schedule. metacpan.org/release/BPS/...
July 2, 2025 at 2:31 PM
Check out our latest CPAN activity for Request Tracker: RT-Extension-RepeatTicket-3.00! Repeat tickets based on a schedule. metacpan.org/release/BPS/...
Check out our latest CPAN activity for Request Tracker: RTx-TicketlistTransactions-1.02! This extension adds LastTransactionContent as a search display column. metacpan.org/release/BPS/...
June 26, 2025 at 1:31 PM
Check out our latest CPAN activity for Request Tracker: RTx-TicketlistTransactions-1.02! This extension adds LastTransactionContent as a search display column. metacpan.org/release/BPS/...
Check out our latest CPAN activity for Request Tracker: RT-Extension-ActivityReports-2.00!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
June 24, 2025 at 5:36 PM
Check out our latest CPAN activity for Request Tracker: RT-Extension-ActivityReports-2.00!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
Check out our latest CPAN activity for Request Tracker: RT-Extension-JSGantt-1.09!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
RT-Extension-JSGantt-1.09
Gantt charts for your tickets
metacpan.org
June 9, 2025 at 5:59 PM
Check out our latest CPAN activity for Request Tracker: RT-Extension-JSGantt-1.09!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
Check out our latest CPAN activity for Request Tracker: RT-Extension-ExtractCustomFieldValues-3.17!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
RT-Extension-ExtractCustomFieldValues-3.17
extract CF values from email headers or body
metacpan.org
June 9, 2025 at 3:22 PM
Check out our latest CPAN activity for Request Tracker: RT-Extension-ExtractCustomFieldValues-3.17!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
Check out our latest CPAN activity for Request Tracker: RT-Extension-ExcelFeed-0.04!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
RT-Extension-ExcelFeed-0.04
RT-Extension-ExcelFeed Extension
metacpan.org
June 7, 2025 at 10:31 PM
Check out our latest CPAN activity for Request Tracker: RT-Extension-ExcelFeed-0.04!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
Check out our latest CPAN activity for Request Tracker: RT-Extension-ExcelFeed-1.00!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
RT-Extension-ExcelFeed-1.00
RT-Extension-ExcelFeed Extension
metacpan.org
June 6, 2025 at 10:45 PM
Check out our latest CPAN activity for Request Tracker: RT-Extension-ExcelFeed-1.00!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
Check out our latest CPAN activity for Request Tracker: RT-Extension-CommandByMail-3.02!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
RT-Extension-CommandByMail-3.02
Change ticket metadata via email
metacpan.org
June 6, 2025 at 9:51 PM
Check out our latest CPAN activity for Request Tracker: RT-Extension-CommandByMail-3.02!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
Check out our latest CPAN activity for Request Tracker: RT-Extension-AutomaticAssignment-2.00!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
RT-Extension-AutomaticAssignment-2.00
RT-Extension-AutomaticAssignment Extension
metacpan.org
June 6, 2025 at 8:48 PM
Check out our latest CPAN activity for Request Tracker: RT-Extension-AutomaticAssignment-2.00!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
Check out our latest CPAN activity for Request Tracker: RT-Extension-FormTools-2.00!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
RT-Extension-FormTools-2.00
Create multi-page ticket creation wizards for RT
metacpan.org
June 6, 2025 at 4:32 PM
Check out our latest CPAN activity for Request Tracker: RT-Extension-FormTools-2.00!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
Check out our latest CPAN activity for Request Tracker: RT-Extension-FormTools-1.18!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
RT-Extension-FormTools-1.18
Create multi-page ticket creation wizards for RT
metacpan.org
June 6, 2025 at 3:21 PM
Check out our latest CPAN activity for Request Tracker: RT-Extension-FormTools-1.18!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
Check out our latest CPAN activity for Request Tracker: RT-Extension-MandatoryOnTransition-1.00!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
RT-Extension-MandatoryOnTransition-1.00
RT-Extension-MandatoryOnTransition Extension
metacpan.org
May 30, 2025 at 4:22 PM
Check out our latest CPAN activity for Request Tracker: RT-Extension-MandatoryOnTransition-1.00!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
Check out our latest CPAN activity for Request Tracker: RTx-Calendar-2.00!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
RTx-Calendar-2.00
Calendar view for RT ticket dates and custom fields
metacpan.org
May 29, 2025 at 10:58 PM
Check out our latest CPAN activity for Request Tracker: RTx-Calendar-2.00!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
🚨 RT 6 is Here 🚨
Managing support queues, user requests, and custom workflows can feel like a battle. But with RT 6, you've got the tools to see everything, respond faster, and stay in control. Check out what's new -> requesttracker.com/meet-rt-6/
Managing support queues, user requests, and custom workflows can feel like a battle. But with RT 6, you've got the tools to see everything, respond faster, and stay in control. Check out what's new -> requesttracker.com/meet-rt-6/
May 29, 2025 at 2:30 PM
🚨 RT 6 is Here 🚨
Managing support queues, user requests, and custom workflows can feel like a battle. But with RT 6, you've got the tools to see everything, respond faster, and stay in control. Check out what's new -> requesttracker.com/meet-rt-6/
Managing support queues, user requests, and custom workflows can feel like a battle. But with RT 6, you've got the tools to see everything, respond faster, and stay in control. Check out what's new -> requesttracker.com/meet-rt-6/
Check out our latest CPAN activity for Request Tracker: RT-Extension-Announce-1.06!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
RT-Extension-Announce-1.06
RT-Extension-Announce Extension
metacpan.org
May 28, 2025 at 9:49 PM
Check out our latest CPAN activity for Request Tracker: RT-Extension-Announce-1.06!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
Check out our latest CPAN activity for Request Tracker: RT-Extension-MandatoryOnTransition-0.25!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
RT-Extension-MandatoryOnTransition-0.25
RT-Extension-MandatoryOnTransition Extension
metacpan.org
May 21, 2025 at 10:20 PM
Check out our latest CPAN activity for Request Tracker: RT-Extension-MandatoryOnTransition-0.25!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
Check out our latest CPAN activity for Request Tracker: RT-Extension-QuickAssign-1.03!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
RT-Extension-QuickAssign-1.03
RT-Extension-QuickAssign Extension
metacpan.org
May 20, 2025 at 8:33 PM
Check out our latest CPAN activity for Request Tracker: RT-Extension-QuickAssign-1.03!
metacpan.org/release/BPS/...
metacpan.org/release/BPS/...
With RT 6 on the way, we're announcing the End-Of-Life for RT 4.4 and RTIR 4.0. Read the full EOL announcement here: bestpractical.com/blog/2025/4/....
Announcing End of Life Dates for RT 4.4 and RTIR 4.0 — Best Practical Solutions
The Request Tracker 4.4 series (first released in February of 2016) and Request Tracker for Incident Response 4.0 series (first released in July 2016) will reach end of life on November 1, 2025.…
bestpractical.com
May 5, 2025 at 7:08 PM
With RT 6 on the way, we're announcing the End-Of-Life for RT 4.4 and RTIR 4.0. Read the full EOL announcement here: bestpractical.com/blog/2025/4/....
RT 6 Beta is Here - Come Be Part of What's Next! 🚀 bestpractical.com/blog/2025/4/...
April 15, 2025 at 3:13 PM
RT 6 Beta is Here - Come Be Part of What's Next! 🚀 bestpractical.com/blog/2025/4/...
Check out our latest CPAN activity for Request Tracker: RT-Extension-FormTools-1.17!
RT-Extension-FormTools-1.17
Create multi-page ticket creation wizards for RT
metacpan.org
April 9, 2025 at 7:47 PM
Check out our latest CPAN activity for Request Tracker: RT-Extension-FormTools-1.17!