The result is a compelling message for agencies and scholars alike: in the politics of trust, the media’s narrative is powerful enough to influence even those who know the system best.
onlinelibrary.wiley.com/doi/10.1111/...

Negative stories sharply erode confidence, while neutral or positive coverage strengthens it. And more interaction with regulators doesn’t seem to soften or intensify this effect.

Drawing on six years of manual media analysis, more than 10,000 carefully reviewed articles across seven countries and three regulatory sectors, alongside original survey data from diverse stakeholders, the paper shows that media coverage consistently outweighs direct contact in shaping trust.

Regulatory stakeholders aren’t ordinary citizens. They’re experts who enjoy privileged access to agencies and many of them maintain regular direct contact with them. Yet this study uncovers a striking finding: even these insiders rely heavily on the media to form their trust in regulators.

It was a privilege to contribute to this important and timely conversation. Looking forward to what comes next!

Also deeply thankful to my husband, @abegomez.bsky.social, for his incredible dedication and support making this journey to Konstanz with our two kids possible. 💛

Special thanks to Angel Miklashevsky for the outstanding logistical support, and to all participants for their empathy and encouragement, especially as I joined with my 3-month-old and interrupted my maternity leave.

Heartfelt thanks to the organizers: @evathomann.bsky.social, @gabilotta.bsky.social and Steffen Eckhard for the invitation and for creating such a warm and welcoming space. 🙏

Grateful to have been part of this inspiring group of scholars from different countries and career stages. The discussions were intellectually rich, but above all, everyone was incredibly kind and supportive.

Qué bien, Juan, cuánto me alegro! Muy merecido. Te deseo mucho éxito con el proyecto!