Yeah there was a short cutscene, 30 seconds of walking around/leaving the area, and then another cutscene after you leave. They didn't expect another cutscene right outside the door so they went to the settings to turn on subtitles and skipped the cutscene that explains why protag is in silent Hill

I saw someone miss the explanatory cutscenes in the silent Hill 2 remake bcus of this

Hey you tried! On hard mode (streaming) even