Author | Lightnews

Roy Atkinson @royatkinson.bsky.social · 4d

Happy Friday!

A golden retriever dog turns toward the viewer of the photo with a wry smile that seems to say, “I’m going to get a doggy treat!”

Roy Atkinson @royatkinson.bsky.social · 5d

Customer Service and Customer Experience expert Shep Hyken joined the Reach Your Do Point® podcast to explain why Customer Service Is a Cultural Philosophy:

Customer Service: A Cultural Philosophy with Shep Hyken

Customer Service and Customer Experience expert Shep Hyken joins the Reach Your Do Point® podcast. Don't forget to subscribe!

youtu.be

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Roy Atkinson @royatkinson.bsky.social · 6d

It’s not “Breaking News.”
It’s well and truly broken.

Roy Atkinson @royatkinson.bsky.social · 7d

Catch the wisdom of Mark Thomas on governance, risk and compliance (GRC).
The full video episode of Reach Your Do Point® is on YouTube:

Reach Your Do Point®: Navigating Governance: Insights from a GRC Expert

Mark Thomas President, Escoute LLC CGEIT, CRISC, CDPSE, COBIT Assessor Mark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT…

youtu.be

Roy Atkinson @royatkinson.bsky.social · 13d

Many organizations can learn from this.

blog.bostonorganics.com/ibm-fired-80...

IBM laid off 8,000 employees to replace them with AI, but what they didn’t expect was having to rehire as many due to AI.

The technology sector witnessed a fascinating paradox in 2023 when IBM made headlines for eliminating approximately 8,000 positions through artificial intelligence automation, only to discover that th...

blog.bostonorganics.com

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Roy Atkinson @royatkinson.bsky.social · 14d

Hear from Pete McGarahan on the latest Reach Your Do Point® podcast.

Links here: royatkinson.com/home/

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Roy Atkinson @royatkinson.bsky.social · 15d

3rd annual @thinkers360.bsky.social research: 2025 AI Trust Index Research Survey in collaboration with Babson College.

Over 87% of Al end users & providers are somewhat concerned or higher in terms of their level of trust in Al today.

Cybercrime (94%), Misinformation (92%) and Bias (80%) are where Al end users & providers are very or extremely concerned

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Roy Atkinson @royatkinson.bsky.social · 18d

Happy Friday!

Three happy herding dogs on the back of a four-wheeler all terrain vehicle.

Roy Atkinson @royatkinson.bsky.social · 18d

I’ll be in Milton Keynes on 10 November to talk about how changing a viewpoint can change everything. #ITSM25

www.itSMF.co.uk/itsm25

Graphic shows a photo of speaker Roy Atkinson, CEO of Clifton Butterfield, LLC, and the title of his talk, “What can a bookstore teach us about service management?”
Event: itSMF-UK’s ITSM25 conference
https://www.itSMF.co.uk/itsm25
Location: Stadium MK in Milton Keynes.
Date: 10 November
Time: 10:15 to 11:00 (AM)

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Roy Atkinson @royatkinson.bsky.social · 19d

The subtitles substitute “insidiously” for “assiduously.” Shall we be covert, traitorous @lucyworsley.bsky.social followers?

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Roy Atkinson @royatkinson.bsky.social · 20d

Read faster than you listen? The transcript of the latest episode of Reach Your Do Point® is posted on Substack. See what Pete McGarahan has to say...

royatkinson1.substack.com/p/the-value-...

"I do think it’s important though that companies and their leaders think about AI from a company perspective and think about it strategically in terms of what the company wants to do with AI and then filter it down to the managers so that they’re all working together" - Pete McGarahan

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Roy Atkinson @royatkinson.bsky.social · 21d

The new episode of Reach Your Do Point® features Pete McGarahan, a renowned service and support leader. We talked about personal outreach and the functions of AI in IT support and customer service.

Audio: podcasts.apple.com/us/podcast/r...

The Value of Outreach - Pete McGarahan

Podcast Episode · Reach Your Do Point® · 10/13/2025 · 26m

podcasts.apple.com

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Roy Atkinson @royatkinson.bsky.social · 25d

Happy Friday!

A light-colored dog romps toward the camera in a field of yellow flowers.

Roy Atkinson @royatkinson.bsky.social · 27d

Sweet Uggi. ❤️

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Roy Atkinson @royatkinson.bsky.social · Oct 3

Happy Friday!

A multicolored dog with a happy face crouches in play.

Roy Atkinson @royatkinson.bsky.social · Sep 26

Happy Friday!

A happy looking black and white dog sits in a grassy setting.

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Roy Atkinson @royatkinson.bsky.social · Sep 23

The Reach Your Do Point® podcast is all about how and why people do what they do.

Available on:

Apple Podcasts: podcasts.apple.com/us/podcast/r...

Spotify: open.spotify.com/show/3GsYSJE...

Amazon: music.amazon.com/podcasts/e83...

iHeart Radio: iheart.com/podcast/7812...

Reach Your Do Point®

Business Podcast · On this podcast, host Roy Atkinson will be sharing stories from many who have found their Do Point® and eliminated the barriers to their success. (Do Point® is a registered…

podcasts.apple.com

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Roy Atkinson @royatkinson.bsky.social · Sep 19

Happy Friday!

A white dog walks on a path among trees with some autumn leaves visible

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Reposted by Roy Atkinson

Peter Gregg @pfgregg.bsky.social · Sep 18

What It Takes to Lead Through Digital Disruption

Good Leadership behavior chart in the comments

#AI
hbr.org/2025/09/what...

What It Takes to Lead Through Digital Disruption

Researchers found that leaders who successfully navigate digital disruption draw from a mix of traditional and emerging leadership styles. Most impactful, however, was a tension between two…

hbr.org

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Roy Atkinson @royatkinson.bsky.social · Sep 12

Happy Friday!

A reddish brown dog romps happily at the edge of ocean surf.

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Roy Atkinson @royatkinson.bsky.social · Sep 10

Well worth it, David.

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Roy Atkinson @royatkinson.bsky.social · Sep 9

The trouble with AI isn't AI; it's how we choose to use it.

We can make "baby podcasts" or we can solve real problems. It's up to us.

cliftonbutterfield.com/blog/f/the-t...