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Metrigy @metrigy.bsky.social · Mar 31

#MetriNote - ServiceNow acquires Moveworks for $2.85B & launches Yokohama AI platform! Big AI push for unified workflows.

#CRM #AI #Agentics #CX

metrigy.com/product/metr...

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Metrigy @metrigy.bsky.social · Mar 26

#PressRelease - Cisco Takes Top Spot in Metrigy’s 2024 Unified Communications-as-a-Service (UCaaS) MetriRank Report

Metrigy’s #MetriRank study evaluates leading #UCaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term.

metrigy.com/cisco-takes-...

Cisco Takes Top Spot in Metrigy’s 2024 Unified Communications-as-a-Service (UCaaS) MetriRank Report

Metrigy’s MetriRank study evaluates leading UCaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term.

metrigy.com

Metrigy @metrigy.bsky.social · Mar 26

#PressRelease - Metrigy has published its customer experience product and service forecasts and calendar year 2024 and 4Q24 market shares and updated forecasts.

#CX #CustomerExperience #MarketShares

metrigy.com/metrigy-rele...

Metrigy Releases CX MetriCast 2024 & 4Q24 Market Shares and Forecasts

Metrigy has published its customer experience product and service forecasts and calendar year 2024 and 4Q24 market shares and updated forecasts.

metrigy.com

Metrigy @metrigy.bsky.social · Mar 18

#MetriNote - Salesforce announced Agentforce 2dx, the latest version of #Agentforce, its platform for integrating autonomous AI agents in workflows.
#AI #Agentics #AIAgents

metrigy.com/product/metr...

MetriNote - Salesforce Invested in Agentics with Agentforce 2dx, AgentExchange Launches

Salesforce announced Agentforce 2dx, the latest version of Agentforce, its platform for integrating autonomous AI agents in workflows.

metrigy.com

Metrigy @metrigy.bsky.social · Mar 17

#Blog by Beth Schultz - Does the concept of a connected workspace for collaborative work finally have legs?

#DigitalWorkplace #Hubs #CollaborativeWork #Collaboration

metrigy.com/whats-what-w...

What’s What with Digital Work Hubs for Today

Does the concept of a connected workspace for collaborative work finally have legs?

metrigy.com

Metrigy @metrigy.bsky.social · Mar 13

#Blog by Beth Schultz - As businesses look to move from mostly inbound to mostly proactive outreach, branded text, including RCS, has a critical role to play.

metrigy.com/what-you-nee...

#CustomerExperience #ProactiveOutreach #CustomerSuccess #CX #Innovation

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Metrigy @metrigy.bsky.social · Mar 11

#MetriNote - Salesforce and Google have jointly announced a significant expansion of their partnership, in part to allow Salesforce’s AI-powered agents, Agentforce, to use Google’s Gemini models.

#Agentforce #Gemini

metrigy.com/product/metr...

MetriNote - Salesforce and Google Deepen Partnership for AI

Salesforce and Google have jointly announced a significant expansion of their partnership, in part to allow Salesforce’s AI-powered agents, Agentforce, to use Google’s Gemini models.

metrigy.com

Metrigy @metrigy.bsky.social · Mar 6

#MetriNote - Theta Lake has introduced Theta Lake as a Platform, which provides a set of APIs that customers can use to access data stored within Theta Lake’s enterprise compliance application.
#APIs #Compliance

metrigy.com/product/metr...

MetriNote - Theta Lake Announces Platform, API Access

Theta Lake has introduced Theta Lake as a Platform, which provides a set of APIs that customers can use to access data stored within Theta Lake’s enterprise compliance application.

metrigy.com

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Metrigy @metrigy.bsky.social · Mar 3

#Blog by Beth Schultz - The #CPaaS market, as it relates to #CustomerEngagement, is competitive and volatile. See how vendors cater to business customers and the trends driving #innovation.

metrigy.com/cpaas-in-cx-...

CPaaS in CX: A Look at Top Providers, Trends and Use Cases

The CPaaS market, as it relates to customer engagement, is competitive and volatile. See how vendors cater to business customers and the trends driving innovation.

metrigy.com

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Metrigy @metrigy.bsky.social · Mar 3

#Blog by Irwin Lazar - Calculating the Return on Generative AI Investment:

When looking at Gen AI’s promises of time savings, ask what employees will be doing with that time.
#ROI #GenerativeAI #AI

www.nojitter.com/ai-automatio...

Calculating the Return on Generative AI Investment

When looking at Gen AI’s promises of time savings, ask what employees will be doing with that time.

www.nojitter.com

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Metrigy @metrigy.bsky.social · Feb 24

#MetriNote - Smarsh announced that it has acquired CallCabinet to bring cloud-based call recording and analytics into its #compliance portfolio. Terms of the acquisition were not disclosed.

metrigy.com/product/metr...

MetriNote - Smarsh Adds Voice Recording via CallCabinet

Smarsh announced that it has acquired CallCabinet to bring cloud-based call recording and analytics into its compliance portfolio.

metrigy.com

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Metrigy @metrigy.bsky.social · Feb 20

#Blog by Robin Gareiss - Only 50% of companies use interaction analytics, but with AI-driven insights, you can improve agent performance, sales, product offerings, and operational efficiency. The future of CX is here! 💡

#AI #CustomerExperience #GenerativeAI
metrigy.com/interaction-...

Interaction Analytics Matter – A Lot

LLMs deliver compelling insights to improve CX and business operations.

metrigy.com

Metrigy @metrigy.bsky.social · Feb 3

🚨 | Press Release: Metrigy has published its workplace collaboration product and service forecasts and calendar year 3Q24 market shares. Read the full release below! #Collaboration #UCaaS #Phones #SIPTrunking

metrigy.com/metrigy-rele...

Metrigy Releases Workplace Collaboration MetriCast 3Q24 Market Shares

Metrigy has published its workplace collaboration product and service forecasts and calendar year 3Q24 market shares.

metrigy.com

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Metrigy @metrigy.bsky.social · Jan 13

Join @imlazar.bsky.social in #webinar TOMORROW at 11amET! Irwin shares our latest research on #generativeAI virtual assistant addition for employee engagement, & ways companies can measure benefits including gains in productivity, cost savings, and revenue gain.

www.brighttalk.com/webcast/1867...

Measuring ROI for Generative AI

As generative AI copilots and virtual assistants grow in adoption, many organizations still struggle with how to measure ROI. This is especially true for those deploying, or considering, generative AI...

www.brighttalk.com

Metrigy @metrigy.bsky.social · Jan 13

#Blog by @imlazar.bsky.social - Multivendor phone systems can present challenges for #E911 management. Third-party platforms, however, can help businesses with call routing and location management. #UC #phonesystems #multivendor

metrigy.com/how-to-manag...

How to Manage E911 in a Multivendor UC Environment

Multivendor phone systems can present challenges for E911 management. Third-party platforms, however, can help businesses with call routing and location management.

metrigy.com

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Metrigy @metrigy.bsky.social · Jan 6

#Blog by Beth Schultz - A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings. #CWM #DigitalWorkplace #Collaboration

metrigy.com/ask-an-analy...

Ask an Analyst: 2024 Digital Workplace Trends

A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings.

metrigy.com

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Metrigy @metrigy.bsky.social · Jan 6

#Blog by Robin Gareiss - Customer experience trends like #generativeAI, proactive outreach and #agent assist can all help organizations ensure they can attract and keep customers. Check out 7 CX Trends to Know in 2025!

#CustomerExperience #AgentAssist #AI

metrigy.com/7-customer-e...

metrigy.com

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Metrigy @metrigy.bsky.social · Jan 6

#Infographic - Though success group mostly selects #CISO, it’s 1.2x more likely to select chief customer officer or #collaboration/ #UC team than the non-success group.

metrigy.com/portfolio/cx...

CX Security: CISO, CX Team Top Owners

Though success group mostly selects CISO, it's 1.2x more likely to select chief customer officer or collaboration/UC team than the non-success group.

metrigy.com

Metrigy @metrigy.bsky.social · Dec 3

#MetriNote - Cognigy has announced Agentic AI, an emerging type of AI agents that are more intelligent, adaptive, and autonomous than their predecessors.

#Agentics #AI #virtualagents #CX #customerservice #contactcenter #automation

metrigy.com/product/metr...

MetriNote - Cognigy Announces Agentic AI

Cognigy has announced Agentic AI, an emerging type of AI agents that are more intelligent, adaptive, and autonomous than their predecessors.

metrigy.com

Metrigy @metrigy.bsky.social · Nov 25

#MetriNote - Zingly has announced an #AI platform designed for #banking, financial services, and insurance companies that it says will increase win rates by up to 30%.

metrigy.com/product/metr...

MetriNote - Zingly Announces AI Platform to Boost Sales for Financial Companies

Zingly has announced an AI platform designed for banking, financial services, and insurance companies that it says will increase win rates by up to 30%.

metrigy.com