Frank X. Shaw⁠, Chief Communications Officer at Microsoft, joins Ann on this week's episode of Afternoon Cyber Tea to explore the critical role of communication in cybersecurity. They discuss how transparency and trust shape effective response to cyber incidents, the importance of breaking down silos across teams, and how AI is transforming communication strategies. Frank shares insights on leadership, the power of internal communications, navigating misinformation in an era where perception matters as much as technical reality, and why building a culture of security awareness starts with clear, honest messaging—no fluff, no spin.