Jason Cohen
@asmartbear.com
7.4K followers 1.8K following 5.8K posts
Keyword, buzzword, half-truth, adjective, hey look at me! (founder of two unicorns: http://WPEngine.com, http://SmartBear.com). Writing for 18 years at: https://longform.asmartbear.com
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It’s better to be extremely different along one dimension, winning all customers who care most about that dimension, even if that means you’re worse in all other dimensions.

True or false? Is that a strategy you want to employ?
Worse, but unique
An objectively “worse” strategy can win, if it leverages something unique or unexpected. Startups can use this concept to beat incumbents.
longform.asmartbear.com
Yup, that's the critical bit.
The internet allows most humans to express themselves in any format, at any time.

The internet rarely restricts that expression; people yell things into the void that they wouldn’t say in person.

Good, when the truth comes out.

Bad, when wielded in anger or malice.
The bad news is: They're not looking at you.

The good news is: That means you can screw up and learn in public.

Thing is, you 𝘳𝘦𝘢𝘭𝘭𝘺 want to solve the first thing…
If you read the books about them, it's not pretend!
You worry that if you email 1000 people, you’ve “burned” that list for future messages.

So you delay until “everything is perfect.”

They won’t be burned.

Almost no one reads or remembers any email.

You can email them again.

What your next excuse? 😃
Be particular, and obsessive.

Greatness requires it. Competitors either won’t do it, or are different.

But not about everything -- there not enough time.

Pick just a few, so you can be extreme.

That’s who you really are.

Let others see.
That's a good idea.
Your ICP is your narrowly-defined target customer.

But tons of other people will sign up anyway.

Good! But don’t get distracted by their requests or even their churn.

Why it happens like this:
Selling to Carol: Why targeting an ICP brings 10x more customers than you expected
Targeting your “Ideal Customer Profile” (ICP) is the best way to differentiate and win sales, but does it limit your target market?
longform.asmartbear.com
Facing the truth is so hard, most of us can't do it, most of the time.

But the truth stays true even if we ignore it.

So in the end, we just waste a ton of time.

No benefit, only waste.
Failure to face the truth
This admonition recurs in myriad books, frameworks, and topics, across decades of time. When something is so consistent, it must be wisdom.
longform.asmartbear.com
Normally you shouldn't assume rare things will happen.

But sometimes you're objectively in an unusual, special situation. Then, the rare thing might not be so rare. It might be happening now.

So the rules might be different, and typical probabilities might not apply.
“It’s not good enough yet.”

This is great when it’s motivating you to become the best version of yourself.

But not when it overflows into “I’m not good enough.”

See the difference -- one is about the product, the other is about yourself.
Impostor Syndrome: Why I felt like a fraud, and how I overcame it
Most high-performing people experience Impostor Syndrome. I did too. When you understand the cause, you can defeat it.
longform.asmartbear.com
You already know the answer.

Half of the great and not-great companies, and half the big and small companies, didn't have a co-founder.
I'm not sure, but it's a great space.
If I make a checklist for myself, so I make fewer (of a certain type of) mistakes, that's not about power, it's about being more excellent than our meat-based systems are normally able to be.

At its worst, it's power indeed, but it needn't be at its worst.
The best companies will use AI to give personalized, 24/7 support to every customer, in that customer’s primary language.

The rest will be compared to those companies.
If you’re doing it yourself, make sure there’s a good justification. Either it really does make financial sense in a global calculation, or it’s a temporary tactic with an “end” and learnings to bring forward.

(7/7)
If you see your competitor doing it, it’s scary, but realize it’s unsustainable, and probably not working out for them. It’s a signal of weakness, not strength. If you stay sustainable and serve your customer segment better, you will thrive in the long run.

(6/7)
Nowadays, with valuations based on R40 rather than pure top-line growth, this might not be an option even for a well-funded or mature company.

It’s certainly not an option for unfunded companies.

(5/7)
But more likely it’s a sign that the company doesn’t have a good strategy, doesn’t have a good plan, and is flailing, hoping that something smarter will make itself known.

(4/7)